Severe weather conditions have interrupted transportation in parts of the United States. Currently, eBay is closely monitoring the situation.
If you have a transaction with a buyer or seller in an affected area on the eBay platform, please note that their ability to communicate or complete the transaction may be delayed due to these circumstances. eBay recommends that buyers be patient during the entire transaction process and when providing credit ratings after the item arrives.
You don’t need to worry about your seller’s performance. If your business is indeed affected by bad weather, eBay will automatically protect your seller performance, including:
• Late shipment rate
• Effectively track information upload rate
• “Item not received” disputes caused by delayed delivery, provided that the seller has uploaded tracking information and received physical scan information from the logistics carrier before the buyer initiates the dispute.
In addition, eBay will automatically remove related negative reviews and intermediate reviews caused by bad weather. These disputes and reviews will not affect the seller's service indicator rating.